Astons ultrafast broadband frequently asked questions

This page will contain more questions as they are asked.

Question: What are the benefits of Ultrafast broadband, also known as Fibre to the Premises (FTTP)?

Answer: FTTP will provide broadband speeds up to 1 Gigabit, depending on the premises’ contract with their internet service provider (ISP). Higher speeds mean wider bandwidth for higher usage and greater reliability.

Question: Will I have to change my internet service provider (ISP)?

Answer: Not necessarily. There are many ISPs that provide FTTP and the number is growing all the time. See answer below for a list of current FTTP providers.  Click here for our latest ISP costs summary.

Question: Which ISPs work with FTTP?

Answer: These are currently: Andrew & Arnold, Aquiss, BT, Cerberus Network, Fibre Net, Giganet Home, Sky, Structured Communications, Talk Talk, Utility Warehouse and Zen. This list will increase over time as more ISPs get on board with this new technology.  Click here for our latest ISP costs summary.

Question: Is Openreach an Internet Service Provider?

Answer: No; Openreach is responsible for providing the fibre infrastructure only.

Question: My ISP contract is due for renewal, what should I do if I want to apply for FTTP?

Answer: It would be a good idea to go for a contract with one of the FTTP providers listed above. If you are already with one of these providers, then try to get a rolling contract. Most will allow you to upgrade once FTTP becomes available.

Question: How will FTTP be installed? Will it be very disruptive?

Answer: Openreach have told us that the existing routes to premises will be used for the fibre.  This will be done using existing underground ducts to premises and the overhead cable routes from poles to premises.  This web page describes what happens on FTTP installation day.

Question: Do I keep my existing phone line?

Answer: FTTP does not need a normal phone line so keeping a landline is optional. The current copper wire PSTN phone service is due to be retired in 2025 so there is a push towards voice over IP services (VOIP) and this is included with some service providers but others charge an additional fee for the service.

Question: What is VOIP?

Answer: VOIP stands for Voice Over Internet Protocol which is a technology that allows the telephone service to be delivered over your internet connection rather than via a phone company. The technology has improved vastly over the past few years, and VOIP calls are now usually crystal-clear negating the need for a separate phone line. 

Question: If I choose VOIP can I keep my phone number?

Answer: Yes, most FTTP providers that offer a phone service will also allow you to keep your existing phone number but please check with the FTTP provider that you are considering.